Frequently Asked Questions

We facilitate matches for new vehicles only.
All dealer fees are included in your price, except taxes, title fees, registration fees and/or license plate fees and any other fees and/or taxes based on all applicable local, state and federal laws.
No, you only pay the nonrefundable service and reservation fee of $799.00 that serves as a prepayment for your deal when your transaction on the LetYouKnow platform using any of our pricing tools is a successful match.
You will be instantly charged the $799.00 nonrefundable service and reservation fee that serves as a prepayment for your deal, only when there is a successful deal match and your transaction is completed on the LetYouKnow platform.
We want to deliver deals to you on your terms in successful match cases and the nonrefundable service and reservation fee that serves as a prepayment for your deal lets sellers know that you are serious about your intent to complete your vehicle transaction at the matched dealership.
By not revealing dealers’ identities until after the transaction is complete, LetYouKnow is able to offer deep discounted prices to consumers.
The LetYouKnow® pricing tool hands you price controls and empowers you to submit prices on your terms.
No, you are only charged the nonrefundable service and reservation fee of $799.00 that serves as a prepayment for your deal when your deal is accepted on the LetYouKnow platform using any of our pricing tools.
If your best current price offer is $28,000.00 and your submitted price of $26,799.00 has been accepted by LetYouKnow, then $26,799.00 is a better deal than $28,000.00. Your price of $26,799.00 includes the nonrefundable prepayment of $799.00.
No, the nonrefundable service and reservation fee is included in your price bid when using the Price Bid (aka LetYouKnow®) pricing tool and serves as a prepayment for your deal. It is also included in your displayed price when using One Deal Near You (aka LightningCarDeals) and Search & Bid (aka UnlockedCarDeals) tool options and serves as a prepayment for your deal. You are responsible to pay the remaining balance displayed on LetYouKnow (remaining balance does not include taxes, title fees, registration fees and/or license plate fees and any other fees and/or taxes based on all applicable local, state and federal laws).
No, the $799.00 nonrefundable Service and Reservation Fee will not be refunded if you cannot secure financing for your matched vehicle. We recommend getting pre-qualified before you submit any price bids or completing a deal on LetYouKnow.
One Deal Near You (aka LightningCarDeals) and Search & Bid (aka UnlockedCarDeals) tools.

The Search & Bid (aka UnlockedCarDeals) tool may include new vehicles with higher test driven mileage (greater than 199 miles) and/or those new vehicles may have visible blemishes (disclosed under a specified vehicle). You choose your search radius (see full Terms and Conditions regarding the method of measurement) that you are willing to travel to complete your deal at the matched dealership. One Deal Near You (aka LightningCarDeals) tool offers new vehicles with less than or equal to 199 miles with no visible or known-to-dealer blemishes and the One Deal Near You (aka LightningCarDeals) tool finds your deal within a one hundred (100) mile search distance radius (see full Terms and Conditions regarding the method of measurement) from the zip code that you input.

No, selecting the anticipated method of payment has no effect on the success rate of your price when using any of our pricing tools. We only collect your method of payment and pass it to the dealer in order to help buyers and dealers to facilitate vehicle purchase transactions in the most efficient manner possible.
Yes, all of our tools will give you an instant result (generally in 30 seconds or less).
You can complete the remaining purchase-related transaction after two hours of successfully placing your LetYouKnow transaction if the matched dealership is open at the time of your successful transaction on LetYouKnow, or after two hours from the moment the dealership opens if you placed your successful LetYouKnow transaction at a time when the dealership was closed. From that point on, you will be able to complete your transaction at your matched dealership at any time the matched dealership is open within 10 calendar days (excluding cases where the 10th day falls on the day the dealership is closed, which will then result in a shorter than 10-day period. See full Terms and Conditions for more details) from the time of the successful placement of your LetYouKnow transaction using any of our pricing tools.
Yes, you can incrementally increase your price for the same vehicle using the Price Bid (aka LetYouKnow®) pricing tool; however, if you are not willing to modify search parameters (including the vehicle's model, trim level, search radius, etc.) outside of your price bid changes, then you will have to observe a maximum 1-hour waiting period before you can resubmit a different price bid amount for the same vehicle. There is no daily limit to the number of price bids you can place through LetYouKnow, subject to the abovementioned maximum 1-hour waiting period.
Once you place a successful match and your price is accepted, we will display the dealership contact information in your successful transaction details and will send you the transaction confirmation email. Your contact and transaction-related information will be simultaneously passed onto the matched dealership, so they may also contact you to help you complete your transaction with them.
Yes, if you cannot complete your transaction with the matched dealership within the 10-calendar day timeframe (excluding cases where the 10th day falls on the day the dealership is closed, which will then result in a shorter than 10-day period). LetYouKnow can only reserve your deal for the time specified above. See full Terms and Conditions for more details.
No, we do not offer financing and/or sell any dealer products or services (including, but not limited to extended warranties) on our platform. You may purchase any dealer products or services from the matched dealership. Any agreements you make with the dealership will be independent from your deal match made with LetYouKnow.